Privacy Policy - Gail Godfrey Music

Gail Godfrey Music

Effective date: 22 June 2026

Last reviewed: June 2026

1. Introduction

Gail Godfrey Music (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (gailgodfreymusic.com), contact forms, email correspondence, and in the course of providing music education and music psychotherapy services.

By engaging with our website or services, you consent to the practices described in this policy.

2. About Us

Gail Godfrey Music is a sole trader business providing music education and music psychotherapy services, including piano tuition, early childhood music, and Guided Imagery and Music (GIM) therapy, to children, adolescents, and adults in Brisbane, Queensland, Australia.

Business name: Gail Godfrey Music

Contact: 0431 026 343

Email: Via the contact form at gailgodfreymusic.com

Location: Brisbane, Queensland, Australia

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Information you provide to us

Your name
Email address
Phone number
Details of your enquiry or message submitted via our contact form
Health information relevant to music psychotherapy (e.g. presenting concerns, relevant history), where you are a therapy client
NDIS participant number and plan details, where applicable

3.2 Information collected automatically

Website usage data (pages visited, time on site, browser type) via standard web analytics
IP address
Cookies and similar tracking technologies (see Section 8)

4. How We Use Your Personal Information

We collect and use your personal information only for the purposes for which it was provided, or as permitted by law. This includes:

Responding to your enquiry or booking request
Providing music education or psychotherapy services to you
Communicating with you about appointments, scheduling, or service updates
Meeting our obligations as a registered NDIS provider, where applicable
Maintaining clinical records as required by professional and legal obligations
Improving our website and services
Complying with applicable laws and professional standards

We will not use your information for unrelated purposes without your consent.

5. Sensitive Information

Some information we collect may be “sensitive information” under the Privacy Act, including health information collected in the course of providing music psychotherapy services.

We handle all sensitive information with a higher degree of care. We will only collect sensitive information where you have provided explicit consent, or where we are required or authorised to do so by law.

All clinical records are stored securely and are accessible only to Gail Godfrey and, where applicable, any treating team members with your consent.

6. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

To the National Disability Insurance Agency (NDIA) or your NDIS plan manager, as required for NDIS service delivery
To other health professionals involved in your care, with your consent
To our website hosting and technical service providers (who are bound by confidentiality obligations)
Where required or authorised by law, including mandatory reporting obligations
In an emergency where disclosure is necessary to prevent a serious and imminent threat to your life or safety, or that of another person

Where we share information with third parties, we take reasonable steps to ensure they handle it in accordance with the Privacy Act.

7. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Secure storage of electronic records with password protection
Use of secure email and encrypted communications where practicable
Physical security of any paper records
Limiting access to personal information to those who need it to provide our services

Our website is hosted on a secure platform. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us online.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Clinical records are retained in accordance with professional and legal requirements.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect usage data. Cookies may be used to:

Remember your preferences
Analyse website traffic and usage patterns
Improve the functionality and content of the website

You can disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

In some circumstances, we may be unable to provide access (for example, where doing so would pose a threat to another person’s safety). If we decline your request, we will explain why in writing.

10. Privacy Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act or the Australian Privacy Principles, you are encouraged to contact us first so we can attempt to resolve the matter.

Please contact us using the details in Section 11 and we will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

11. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact:

Gail Godfrey